Refund and Cancellation Policy

This Refund and Cancellation Policy applies to diagnostics, inspections, repair work, maintenance, parts, deposits, appointment requests, and payments made to AMBER FALCON LLC.

Because we provide in-person auto repair services, most customer concerns are resolved by inspection, rework where appropriate, warranty review, billing correction, or refund where warranted.

AMBER FALCON LLC does not currently sell or ship consumer goods through this website. Services are performed in person at our shop at 353 Kentucky Ave, Sheridan, WY 82801, USA.

Parts installed in a vehicle are part of an authorized service. We do not offer a general online return-by-mail process for installed parts or completed repair services.

You may request to cancel or reschedule an appointment by calling +1 307-555-0142 or emailing service@amberfalconusa.com.

• No fee normally applies if you cancel before diagnostics, inspection, teardown, parts ordering, or repair work begins.
• If work has already started, you are responsible for authorized diagnostics, labor, parts, supplies, fees, and taxes incurred before cancellation.
• Special-order, non-returnable, or customer-approved parts may require a deposit and may not be refundable once ordered, except as required by law or agreed in writing.

Diagnostic, inspection, testing, teardown, and evaluation fees pay for technician time and shop resources used to identify or verify vehicle issues. These fees are generally non-refundable once the work has been performed, even if you decide not to approve repairs.

If a diagnostic charge is quoted as applying toward a completed repair, that credit will be applied according to the written estimate or invoice terms.

Refunds may be available in the following situations:

• Duplicate payment, billing error, overcharge, or payment applied to the wrong invoice.
• Prepaid work or parts that were not performed, provided, ordered, or otherwise incurred.
• A mutually agreed refund or adjustment after we review a service concern.
• A refund required by applicable law, payment-network rules, or a written warranty.

Refunds are not normally available for properly authorized diagnostics already performed, completed services that match the approved scope, normal wear, unrelated vehicle problems, customer-supplied parts issues, or problems caused by misuse, neglect, outside repairs, or declined recommended work.

If you believe there is an issue with a completed service, contact us promptly. We may ask you to bring the vehicle back for inspection so we can verify the concern and determine whether rework, warranty service, adjustment, or refund is appropriate.

Please contact us before authorizing another shop to perform related repairs. Work performed elsewhere before we have a reasonable opportunity to inspect the vehicle may limit our ability to verify the issue or provide warranty assistance.

To request a refund or billing correction, contact us within 30 days of the invoice or payment date when possible. Include your name, phone number, invoice number if available, vehicle information, payment date, amount, and a clear description of the issue.

• Legal name: AMBER FALCON LLC
• Website: amberfalconusa.com
• Address: 353 Kentucky Ave, Sheridan, WY 82801, USA
• Phone: +1 307-555-0142
• Email: service@amberfalconusa.com

We aim to review refund requests within 10 business days. Approved card refunds are generally returned to the original payment method. Your bank or card issuer may take additional time to post the refund.

Please contact us before filing a payment dispute so we can investigate and attempt to resolve the concern. Filing a chargeback does not expand refund rights beyond this policy, your invoice, warranty terms, payment-network rules, or applicable law.