Privacy Policy

AMBER FALCON LLC ("AMBER FALCON," "we," "us," or "our") operates amberfalconusa.com and provides auto repair, diagnostics, maintenance, and related services.

This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices and rights available to you. It applies to our website, appointment requests, customer communications, and related service interactions.

• Legal name: AMBER FALCON LLC
• Website: amberfalconusa.com
• Address: 353 Kentucky Ave, Sheridan, WY 82801, USA
• Phone: +1 307-555-0142
• Email: service@amberfalconusa.com

Information you provide

When you contact us, request an appointment, call the shop, email us, or authorize service, we may collect:

• Identifiers, such as your name, phone number, email address, and mailing address.
• Vehicle and service details, such as year, make, model, mileage, symptoms, requested services, photos or notes you choose to provide, and repair history related to work we perform.
• Appointment and communication details, such as preferred dates, messages, call notes, approvals, estimates, invoices, and customer support records.
• Commercial information, such as services requested, services performed, parts used, warranties, amounts charged, payment status, and refund records.

Information collected automatically

When you visit the website, our hosting provider and security tools may collect technical information such as IP address, browser type, device type, referring URL, pages visited, timestamps, and basic diagnostic logs. This helps operate, secure, debug, and improve the site.

Payment information

If you pay by card online or in person, payment information may be processed by Stripe or another PCI-compliant payment processor. We do not intentionally collect or store your full card number, CVV, or complete payment credential on our website servers.

We use personal information for the following business purposes:

• Responding to questions and appointment requests.
• Scheduling, confirming, performing, documenting, and following up on auto repair services.
• Preparing estimates, obtaining authorizations, creating invoices, collecting payment, processing refunds, and keeping accounting records.
• Communicating about your vehicle, appointment, service status, warranties, recalls, safety concerns, or changes to our policies.
• Preventing fraud, abuse, unauthorized access, chargebacks, and security incidents.
• Complying with tax, accounting, legal, regulatory, insurance, and dispute-resolution obligations.
• Improving the website, customer experience, and shop operations.

GDPR legal bases, where applicable

• Contract necessity: to provide requested services, estimates, appointment handling, billing, and support.
• Legitimate interests: to operate and secure the business, prevent fraud, respond to inquiries, and improve services.
• Legal obligation: to keep records and comply with tax, accounting, safety, regulatory, or law-enforcement requirements.
• Consent: for optional functional, analytics, marketing, or non-essential cookies and similar technologies where consent is required.

We do not sell personal information. We may share information only as needed for legitimate business, legal, security, or service purposes, including with:

• Payment processors, including Stripe, to process card payments, refunds, fraud checks, disputes, and receipts.
• Hosting, website, email, scheduling, communications, customer management, accounting, tax, and records-management service providers.
• Parts suppliers, warranty administrators, insurers, or subcontracted specialists when needed to complete or support authorized work.
• Professional advisors, such as accountants, attorneys, auditors, consultants, and insurance representatives.
• Government, regulatory, law-enforcement, court, or dispute-resolution parties when required by law or necessary to protect rights, safety, or property.
• A successor organization if we are involved in a merger, sale, financing, reorganization, or transfer of all or part of the business.

Service providers are expected to use information only for the services they provide to us and to apply appropriate confidentiality and security safeguards.

The public website uses a first-party consent management system that saves your cookie choices, applies region-aware defaults, honors Global Privacy Control where detected, and blocks optional third-party tags unless the relevant category is allowed.

Consent categories are Necessary, Functional, Analytics, and Marketing. Necessary technologies are always active for site operation, security, payment safety, form handling, and consent storage. Optional categories can be managed from the footer links labeled Cookie Settings and Your Privacy Choices.

Open Cookie Settings

See our Cookie Policy for more detail.

We keep information only as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted by law.

• Appointment inquiries: normally retained up to 24 months unless they become part of a customer service record.
• Customer, estimate, repair, invoice, payment, warranty, and refund records: normally retained up to 7 years for tax, accounting, warranty, dispute, and legal purposes.
• Security, hosting, and diagnostic logs: normally retained for a limited period needed for security, debugging, and fraud prevention.
• Consent records: normally retained up to 24 months for audit, compliance, troubleshooting, and honoring privacy choices.
• Marketing preferences, if any: retained until you unsubscribe or request deletion, subject to suppression-list needs.

When information is no longer needed, we delete it, anonymize it, or archive it according to reasonable business and legal requirements.

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information. These may include HTTPS/TLS encryption in transit, access controls, vendor due diligence, limited staff access, device and account protections, backups, and incident-response procedures.

Card payment information is handled by PCI-compliant payment processors such as Stripe. We do not store full payment card numbers on our website servers. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security.

See our Trust & Security page for more information about payment security and customer data handling.

Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of personal information we maintain about you. You may also have the right to withdraw consent where processing is based on consent.

To make a request, contact us at service@amberfalconusa.com or call +1 307-555-0142. We may need to verify your identity before acting on a request.

EEA, UK, and similar privacy-law rights

Where applicable, you may have rights of access, rectification, erasure, portability, restriction, objection, withdrawal of consent, and complaint to your local data protection authority.

California privacy rights

Where the CCPA/CPRA or similar laws apply, California residents may request to know, access, correct, delete, and receive information about categories of personal information collected, sources, purposes, retention, and categories of third parties with whom information is disclosed. We do not sell personal information for money. If marketing or advertising tools are configured, you can use Do Not Sell or Share or the footer control labeled Your Privacy Choices to turn off sale, sharing, targeted advertising, ad pixels, review widgets, and related Google ad signals for this browser.

Our website and auto repair services are intended for adults and vehicle owners or authorized representatives. They are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.

AMBER FALCON LLC is based in the United States. If you access the website from outside the United States, your information may be processed in the United States or other countries where our service providers operate. Those countries may have data protection laws different from those in your location.

Where required, we rely on appropriate safeguards such as contractual protections, data processing agreements, and service-provider security commitments.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Material changes may also be communicated by email or prominent website notice when appropriate.